Draft for review Prepared October 31, 2026
From our hands to your next adventure. Here is what to expect after placing your order.
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1. Order processing
Orders are generally processed within 1–5 business days after the order-confirmation email, excluding weekends and holidays. Processing is the time needed to prepare an order before it is handed to the carrier; it is separate from delivery time.
If a product listing or checkout provides a different processing window for a custom item, limited release, or preorder, that information applies to the affected item. Please review your bracelet choices, delivery address, and contact details before completing checkout.
2. Shipping rates and destinations
Available delivery destinations, shipping services, and charges are displayed at checkout for your address. A destination or service that is not offered at checkout is not currently available for that order.
Any free-shipping promotion applies only when its stated conditions are met. We do not offer a delivery-time guarantee unless one is expressly stated for the selected service.
3. Delivery estimates
Any delivery estimate shown at checkout or by the carrier is an estimate rather than a guaranteed arrival date, unless explicitly described as guaranteed. Delivery timing depends on the selected service, destination, and carrier.
Carrier disruptions, severe weather, holidays, address issues, or customs processing can affect delivery. If an order is needed for a particular date, review the processing and transit estimates before ordering.
4. Tracking your order
When your order ships, we send a shipping notification with tracking information when available. Please allow up to 48 hours for a new tracking number to show carrier updates.
If tracking stops updating, the estimated delivery window has passed, or a shipment is marked delivered but cannot be located, contact support@thebeachlet.com with your order number. Check the delivery location, household members, and any carrier delivery notice as well. We will review the shipment and help determine the appropriate next step.
5. Address changes and order updates
Contact support@thebeachlet.com as soon as possible if you need to correct a delivery address or change an order. We cannot guarantee a change after preparation or shipment has begun.
If an order is returned because of an incomplete or incorrect address, we will contact you about the available options and any additional shipping charges before arranging another shipment. This does not limit any rights you have under applicable law.
6. Preorders and shipping delays
A preorder listing should identify its expected shipping window. You are charged when you place the preorder unless the listing or checkout expressly states otherwise.
If we cannot ship within the promised window, we will notify you, explain the revised estimate where available, and provide the option to agree to the delay or cancel the unshipped order for a refund, as required by applicable law. We will request any consent to a further delay that is required.
7. International orders
Where international delivery is available at checkout, review any taxes, duties, and import charges shown there. Additional amounts may be payable to the carrier or local authority if they are not included in the checkout total. Customs procedures can add time to delivery.
Contact us before ordering if you need clarification about an international destination or charge. We do not promise delivery to every country.
8. Damaged, incorrect, or missing items
If an item arrives damaged, is incorrect, or is missing from your parcel, contact support@thebeachlet.com promptly with your order number, a description of the issue, and photos where relevant. Please retain the product and packaging while we review the issue.
For return eligibility, approval, and refunds, read our Refund Policy. Questions about shipping can be sent to support@thebeachlet.com.